Privacy Policy

Last updated: 8 September 2026

1. About This Policy

Local Laundry Lounge (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. This policy explains what personal information we collect, how we use it, how we protect it, and your rights in relation to it. It applies to all personal information collected through our website (locallaundrylounge.com.au), our contact channels, and our laundromat locations.

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary for our functions and activities. The types of personal information we may collect include:

  • Your name
  • Email address
  • Phone number
  • The content of messages you send us through our contact form or by email
  • CCTV images and footage captured while you are in one of our stores — see section 4
  • General website analytics data (page views, session duration, referring pages) — this is collected in aggregate form and does not identify you personally

We do not collect sensitive information as defined under the Privacy Act (such as health information, racial or ethnic origin, or financial account details) unless you explicitly provide it and we have a legitimate reason for collecting it.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Submit a contact or enquiry form on our website
  • Email or call us directly
  • Interact with us in person at one of our laundromat locations

Where practicable, we collect personal information directly from you rather than from third parties.

4. CCTV in Our Stores

Closed-circuit television (CCTV) operates in our laundromats. Signage is displayed at the entrance of each store where cameras are in use. CCTV records images, and may record footage of you, when you are in a store.

We use CCTV footage only for the safety and security of customers, staff and visitors; to protect our property and equipment against theft, vandalism and damage; to investigate incidents, accidents, disputes or complaints; and to meet our legal obligations. We do not use CCTV footage for marketing, and we do not use it to identify individual customers for any commercial purpose.

CCTV footage is generally retained for approximately 30 days and is then automatically overwritten. Where footage is relevant to an incident, accident, complaint, insurance claim or legal proceeding, we may retain it for as long as necessary for that purpose.

We do not routinely disclose CCTV footage. We may disclose it to Victoria Police or another law enforcement agency, to our insurer or legal advisers, to a regulator, or where we are required or authorised to do so by law. Access within our business is limited to those who need it for the purposes described above.

You may request access to CCTV footage of yourself under section 8 below. Because footage often captures other people, we may need to refuse access, or provide it in an edited form, to protect their privacy.

5. How We Use Your Personal Information

We use your personal information for the purpose for which it was collected and for related purposes you would reasonably expect. This includes:

  • Responding to your enquiries and providing customer support
  • Communicating with you about our services or locations
  • Processing commercial laundry enquiries or arrangements
  • Improving our website and customer experience
  • Complying with our legal obligations

We will not use your personal information for direct marketing purposes without your consent, and you may opt out of any marketing communications at any time.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

  • Service providers who assist us in operating our business (such as website hosting or email services) — these providers are required to handle your information in accordance with applicable privacy laws
  • Government or regulatory authorities where we are required to do so by law or a court order

If we disclose your personal information to overseas recipients, we will take reasonable steps to ensure that recipient handles the information consistently with the Australian Privacy Principles.

7. Security of Personal Information

We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes technical measures (such as HTTPS encryption for our website) and organisational measures (limiting access to personal information to those who need it).

When personal information we hold is no longer needed for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

8. Access and Correction

Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, out of date, incomplete, irrelevant, or misleading. To make such a request, please contact us using the details below. We will respond within a reasonable timeframe and at no charge for straightforward requests.

In some circumstances we may decline to provide access (for example, where doing so would be unlawful). If we decline, we will explain why in writing.

9. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use the site. This data is collected in aggregate and is not used to identify individual users. You can disable cookies in your browser settings, though some features of the site may not function as intended if you do.

10. How to Make a Complaint

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, please contact us in the first instance so we can attempt to resolve your concern:

We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Website: oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available at locallaundrylounge.com.au/privacy-policy, with the date of last update noted at the top of the page.

12. Contact Us

For any questions about this Privacy Policy or our privacy practices, please contact us: